Skincare reordering reimagined. Otto tailors skincare subscription services to the owners habits.

 The Project 

Project Brief

Create an industry disruptor in any category according to the Jack Mortons Experience Report. From there, Identify and solve a problem within that industry.

Our team had a general interest in skincare. Our goal was to create a product that would make the user's life easier without adding to their daily routine.

Project Duration

 

Team

 

 

 

My Role

 

Key Skills

6 weeks

Catherine Gellately
Elliot Hartz
Jeremy Stokes

UX Strategist 

Concepting
Strategy
3d Modeling
 Animation

The solution we came up with is Otto, a skincare reordering system that not only reorders your products based on usage, but provides information that allows you to better use your products. 

Otto acts as a reader, possessing an active RFID chip that can send out a signal to get information from the smart cap on the Ascential skincare bottle. The product is accompanied by the Otto App that allows for easy customization of your orders and provides self care tips.

User Journey

We're making the user's journey easier during the reordering phase. Instead of their products coming at an inconvenient time, Otto takes the time to reorder at the perfect time.

 The Journey 

How do men view their skincare routines and where do they go for more information?

While they look to brands they know to give them affordable options and educate them, big manufacturers are concentrated elsewhere – leaving smaller male-specific brands room to flourish.

Source

Men's Facial Skincare

by Alex Fisher - Mintel

Subscription services either come too soon or too late.

"Sometimes my shower products come too soon so I end up with extra bottles, so cancel my subscriptions."

Chris, 26

Through secondary research, we learned that the skincare industry hasn’t had any significant innovations within the past years. Within the skincare industry, Men’s skincare is a market that has great potential for high revenue, but when we conducted user interviews, we learned that men rarely stick to the same brand of skincare products. They prefer products that have an all-in-one solution and they want it at their convenience. 

Men don't know much about developing skincare routines.

"I use whatever I can find.

I don't care what brand it is, as long as it works for me."

Alex, 28

How testing influenced our design

 

We tested the concept and an app prototype (setup and daily usage) with potential users. 

 

When testing the app we were encouraged to make certain skincare information easier to find, less in-app onboarding, and more customization options.

We also learned that man are not knowledgable about how to use the products they have.

 The Results 

Design Solution

The Otto app allows for easy onboarding, tracking and adjusting your regimen, and even giving users tips on how to improve their self care habits.

​Otto is a hub that allows skincare products to be reordered based on product usage.

Ascential is the line of skincare products that work with Otto's technology.

To cut down on the inefficiency of subscription services, Otto was created. 

Features: 

  • Manages your reordering tendencies based on usage

  • Otto can store data if the connected phone is not within range.

  • Ascential skincare line is completely customizable based on the user's needs

The Otto App allows you to not only regulate what products you receive but also help you use them properly.

 

Features:

Easy Onboarding - The app goes step by step to help you sync your Otto.

Sk[intake] Assessment - This quiz allows users to personalize their products. The quiz builds a profile that is used to create a customized skin care regimen.

 

Shelf (homepage) - here users can view product usage and analytics, tips to improve their body and skincare routine, battery levels, and their next shipment

 

Regimen Tips - tips on how to improve your self-care routine. This includes blog posts and videos to help with styling and care.

Next Steps:

We'd like to see if we could apply Otto's technology to different industries such as groceries or pet care products.

 Keep In Touch! 

Goodbyes are sad :( 

Learn more about me or send me a message at mjupiter93@gmail.com