My Role
Product Designer
Tools
Figma
Platform
Web, Mobile, Tablet
Description
National Event Services (NES) provides EMTs and registered medical professionals to events such as sports arenas and music venues. As the Lead UX designer, I was tasked with creating a full scale scheduling and operations management platform that replaces their manual paper process.
Skills Used
Branding, Visual Design, UX/UI Design, Design System, UX Research
National Event Services (NES) uses an older system to do their scheduling and everything else is done on paper. As you can image, managing hundreds of EMTs and thousands of patients over a few decades, can leave you with a lot of documents to manage.
There are three different audiences to consider when approaching this project: On-site health care workers, patients, and staff. Through a lot of discussion with the client, I created a user journey that helps me understand where and how much paperwork employees have to fill out.
As a client, NES emphasized wanting the app to feel almost playful. Many medical apps feel stale and they want to avoid that. Also they have an employee base that ranges anywhere from 18 to 50 and wanted the app to feel playful. I took inspiration from Duolingo and the App Store when designing. I incorporated the blue in their current brand and stuck with primary colors otherwise.
The NES app eliminates the need for paperwork. All previous paper files have been replaced with in app features.
Shift Management: Health care employees can select request and trade shifts within the app. As well as clock in and out and manage shift preferences.
Patient Reports: Rather than filling out patient health information on paper, all records will be entered and submitted via the app.
Active Shift Messaging: While on shift, employees can message one another through the in app messaging system. To avoid confusion, messaging closes 24 hours after the shift is completed.
With so much information constantly coming in and the need to hold health care information for up to 10 years for legal compliance, I created a simple content management system.
Scheduling Management: Staff can create events, manage schedules, and verify any changes that may come up. This makes it easier for staff to assure that all needs for every event are met.
Patient and Form Management: Patient information is not only HIPPA compliant, but also easy to organize and find if needed. Forms and information is easy to filter and organize.
Dispatch Dashboard: Dispatchers have the ability to monitor where medical employees are and administer any help or resources with ease.
